Technical Support Archives - Visual Paradigm Know-how

Get Version Upgrades for Your Visual Paradigm Product

January 28, 2016/1,411 Comments/in Technical Support /by Visual Paradigm Team

Keeping your Visual Paradigm product upgraded means keeping your work up-to-date, because every new version brings tons of powerful features — including AI-powered capabilities — all designed to boost your productivity and the quality of your work.

To keep your Visual Paradigm product up-to-date, ensure your software maintenance contract is active. During the software maintenance period, you can upgrade to the latest versions at no additional cost, regardless of how many releases occur. Active maintenance is also required to continue using any AI-powered features, as they involve ongoing running costs. Note that renewing active maintenance is cheaper than reinstating expired maintenance.

Extending or purchasing software maintenance can be done in the Customer Service Center. This article will guide you on how to renew your maintenance step by step.

Kick Start on Using AI Features in Visual Paradigm Desktop

December 3, 2025/0 Comments/in Technical Support, VP Online /by Visual Paradigm Team

Visual Paradigm Desktop has officially introduced AI-powered features, bringing intelligent assistance directly into your modelling and design environment. With this enhancement, users can now generate diagrams with the support of AI making the platform smarter and more efficient than ever before.

To take advantage of these new capabilities, users need to ensure they are running the latest version of Visual Paradigm Desktop and have access to the AI service via Visual Paradigm Online. Once enabled, the AI features integrate seamlessly into your Visual Paradigm Desktop, ready to assist with modelling.

This article will walk you through the essential requirements for using it, and the steps you need to follow to activate and start benefiting from these features in your daily work.

How to Find Out Your Workspace ID

December 3, 2025/0 Comments/in Team Collaboration, Technical Support, VP Online /by Visual Paradigm Team

The Visual Paradigm Online workspace ID is a unique identifier assigned to your VP Online workspace, used to connect Visual Paradigm Desktop with your online repository. If you already joined to Visual Paradigm Online, either signup by yourself, or invited by your team members, you can use the following way to locate the ID of your workspace.

Atlassian Jira Integration

October 28, 2025/0 Comments/in Technical Support /by Visual Paradigm Team

Starting from version 17.3 build 20251021, Visual Paradigm supports integration with Atlassian Jira. This enhancement enables users to create issues and post comments directly to Jira from within Visual Paradigm. In this article, we’ll walk you through the steps to set up and use this integration effectively.

What is UserSpecific.options

May 17, 2023/0 Comments/in Technical Support /by Visual Paradigm Team

UserSpecific.options is a special file store configuration for override default behavior of the application. The configuration specify here are either override application behavior, or saving administrator’s effort on distribute some general configuration to users. Options are define in name=value pair with one option per line. This file is stored under VisualParadigm setting folder.

Collect JVM Thread dump for Visual Paradigm’s Application

October 19, 2021/0 Comments/in Technical Support /by Visual Paradigm Team

To collect Visual Paradigm’s JVM thread dump:

Atlassian Confluence Integration

September 5, 2025/0 Comments/in Technical Support /by Visual Paradigm Team

Visual Paradigm support integration with Atlassian Confluence in version 17.3 build 20250901. This allows you to directly publish your diagram images into Confluence. In this article we guide you through the steps to setup the integration and publish your diagrams.