Collect JVM Thread dump for Visual Paradigm’s Application
To collect Visual Paradigm’s JVM thread dump:
- Download VisualVM from https://visualvm.github.io/.
- Unzip the VisualVM package and execute the visualvm executable from its bin folder.
- Startup Visual Paradigm application, and repeat the problem you experienced.
- Locate Visual Paradigm process in VisualVM.
- Find out the process ID of Visual Paradigm application:
- Windows:
- Open Task Manager.
- View More Details.
- Locate Visual Paradigm process to see its PID. In case the PID column is not showing you can right click on the table header to bring it up.
- Linux:
- Using ps or pgrep command
- Mac
- Go to Applications > Utilities to open Activity Monitor.
- Locate Visual Paradigm process to see its PID. In case the PID column is not showing you can right click on the table header to bring it up.
- Windows:
- Find out the process ID of Visual Paradigm application:
- In VisualVM right click on Visual Paradigm process (using PID) and select Open.
- Checkout the details page on right hand side to confirm it is Visual Paradigm’s process.
- Right click on the process and select Thread Dump from popup menu.
- Right click on the generated Thread Dump and save it to file system.
- Repeat step 5 – 6 for multiple times (if needed) to obtain several thread dumps.
- Upload the thread dump files along with the log file of your VP application for diagnosis.
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