Subscribed to VP Online but my account still shows I’m using Express Edition?

I’ve already subscribed to VP Online but my account still shows I’m on the free Express Edition!? This probably caused by your licenses is subscribed on a different email address. You can associate your subscribed license to your existing VP Online account. To do this:

1. Login to your VP Online workspace.
   

   Login to VP Online workspace

2. Click on your name at the top right corner of the diagram and select Administration.
   

   Administrate your VP Online workspace

3. Select Members under Management.
   

   Manage members

4. Mouse over your user name and press the Edit button.
   

   Edit member

5. Press Change to another license next to VP Online Edition box.
   

   Associate account with another license

6. Enter the login ID and password of your purchased subscription license.
   

   Login with your paid subscription license

After that your VP Online account will associate your paid subscription.

Related Know-how

Create Frame in Web Diagram How to rename your web project in VP Online How to reset your VP Online password

Related Link

Team collaboration toolset for VP Desktop Accessibility of the web-based features from VP client users Edition comparison of VP Online